How do I create an account?
You can create your account by going to https://toysrus.gorobinsons.ph. You may register using your email address and mobile number.
How are items priced on GoRobinsons?
Prices may vary online and in stores. Stay tuned for exclusive promos you can avail when you shop via Toys”R”Us GoRobinsons.
What are the goods available at GoRobinsons?
We offer a wide assortment of products ranging from toys, games, dolls, action figures, gadgets, leisure equipment, collectibles, baby essentials and educational products. A selected range of exclusive products is also made available.
What is the minimum order value?
We require a minimum amount of P900 for each transaction.
Is there a maximum amount or quantity to order?
There is no maximum amount or quantity required. However, processing of bulk orders may require more time. Feel free to contact us firstname.lastname@example.org for bulk purchases.
Can someone abroad order and deliver locally?
Yes. Anyone can order on the site as long as the area where products will be delivered are covered by Toys”R”Us GoRobinsons.
Can I request for substitute items in case some of the products I ordered are unavailable?
Unfortunately, all unavailable items during the picking process will be left out. This is a system limitation at the moment. Watch out for this substitution feature in the future. Final charges to your account will be based on items actually fulfilled.
How can I get updates regarding my order?
You will be receiving email or text notifications regarding the status of your order.
For email notifications, in case they are not in your primary inbox, please check your spam or promotions folders. If you don't receive any notification, please do not hesitate to contact us at email@example.com